If you need to refund an order deposit entered using Epayment these are the steps to follow.
1. Edit the order and remove the price and cost from the product line. Change the quantity on the product line to 1.
- * You only need one product line on the order, if you have multiple products, you can delete the rest.
Note: If the products on this order are stocked inventory this will remove the allocation for that product.
2. Verify the order total shows only the credit balance for the order deposit amount.
3. Invoice this order. It will create an invoice with a negative balance owed.
4. In Receipt Allocate, adjust this credit off using the reason Customer Refund.
5. Under Accounting – General Ledger – New record a journal entry to remove the customer refund and cash. Debit Customer Refund and Credit Cash.
6. Manually credit back the card using the PromoPayment web portal.